| 1 | Note :
(i) Complaint cell shall be run in location PIRU VIHAR. Contractor's supervisor shall be available at a particular given location for full working day to recieve complaints from user.
(ii) Contractor's engineer or supervisor shall be available for execution of work and paper work. (iii) Complaints are of day to day nature and complete site cannot be forecasted or complete site cannot be handed over to contractor at once.The contractor shall provide manpower and material as per requirement , in case the contractor is not able to produce skilled labour as per the contract charges will be levied upon. Contractor or his rep will report daily at complaint cell and will write the complaints in complaint register and will issue the docket/receipt to labour , in case after checking & attending the defects, if it is not possible to rectify the defects within 08 hrs, the facts shall be brought to the notice of JE-in-charge by the contractor/ his rep immediately. If Engr-in-charge is satisfied with contractor's view, no recovery will be made on this account. However such complaints shall be attended on very next day whether it is 'Sunday' or 'Gazetted Holidays' and nothing extra shall be payalbe to contractor on this account. ARMAAN/VYNUS complaints shall also be collected and rectified same day and report of the same shall be submitted to JE-In-charge. (iv) For item no 1 to 5 the complaint slip and register log sheet shall be arranged by the contractor at no extra cost.
(v) The above all aspect shall be deemed to be included in the quoted rate of the respective items. | | |
| 2 | Attending day to day upkeeping under ground sewage complaints of all nature for rectification i.e. blockage of WHB, bottle trap, urinal, sink, floor trap Nahani traps, WC gully trap, vertical CI pipe/PVC pipes of any dia including junction holes of any description ,sewer/rain water line, manholes in any situation of building for cleaning manually using bamboo or other eqpt / mechanically as per requirement at site and removing blockage from entire system and making it fully functional in the area of Piru Vihar in the AOR of AGE B/RIII complete all as specified and as directed. It also includes the removal of sludge / night soil produced by daily cleaning beyond MOD land immediately after drying
Note :- (i) The complains shall be attended & defects shall be rectified within 08 hrs i.e from 0900 hrs to 1700 hrs excluding sunday & gazetted holiday, commencing from date and time of notifying the complaint slip failing which a penalty @ Rs.120/-per complaint per day (08 hrs) shall be leived upon/imposed on the contractor and necessary recovery shall be made from his dues on this account.
(ii) Contractor shall arrange suitable mechanical equipments incl necessary form work/scaffolding and safety measure complete all as specified and directed.
(iii) In addition to above, Contractor shall arrange mechanical rodding with vibrating/ drilling concept i.e trolley mounted sewer cleaning machine once in every month for cleaning entire sewage system and free of any sludge/ blockage.
(iv) Contractor or his rep will report daily at complaint cell and will write the complaints in complaint register and will issue the docket/receipt to labour , in case after checking & attending the defects, if it is not possible to rectify the defects within 08 hrs, the facts shall be brought to the notice of JE's in charge by the contractor/ his rep immediately. If Engr in charge is satisfied with contractor's view, no recovery will be made on this account. However such complaints shall be attended on very next day whether it is 'Sunday' or 'Gazetted Holidays' and nothing extra shall be payalbe to contractor on this account.The work shall be executed upto 9 storey bldg.
| 3600.00 | Each Job |
| 3 | Attending day to day complaint to water leakage from taps, WCs, flushing cistern, urinals, wash basins, bottle traps CI trap from ceiling etc and any obstruction to water supply requiring plumbing work and carry out minor repairs such like replacement of washers, check nuts, tightening of fittings, adjustment of float valves and syphon fittings of flushing cistern, cleaning of bottle traps etc in the area of Piru Vihar in the AOR of AGE B/RIII all as specified and directed.In case of no water complaint ,to rectify it, work shall be executed at any floor in shaft of building upto 9th storey,therefore the provision for safety belt has to be made by the contractor himself.
Note : (i) The complains shall be attended & defects shall be rectified within 08 hrs i.e from 0900 hrs to 1700 hrs excluding sunday & gazetted holiday , commencing from date and time of notifying the complaint slip failing which a penalty @ Rs. 120/-per complaint per day (08 hrs) shall be leived on/imposed on the contractor and recovery shall be made from his dues. Any item/material which are required to be replaced shall be supplied by the contractor himself and proof for the same shall be provided to the dept daily. Any item required other than mentioned in' S&F' items will be provided by the department. However labour charges for items of 'M&L' , 'S&F' and 'in repair' shall be included in respective item.
(ii) In addition of above Contractor shall arrange suitable T&P such as die set (1/2" to 1") washers of all size, safeda, thread (soot), M-seal, screws, nails and the like incl necessary form work and scaffolding and safety measures to make it functional and leak proof complete all as specified and directed
(iii) The above aspect shall be deemed to be included in the quoted rate of this item.
(iv) Contractor or his rep will report daily for collection of complaints from complaint cell and online complaints from ARMAAN. In case after checking & attending the defects, if it is not possible to rectify the defects within 08 hrs, the facts shall be brought to the notice of Egr in charge by the contractor/ his rep immediately. If Engr in charge is satisfied with contractor's view, no recovery will be made on this account. The work shall be executed upto 9 storey bldg.
| 3500.00 | Each Job |
| 4 | Attending day to day complaint to water leakage from kitche, toilet & bath CI/PVC pipes in shaft and balcony ,CI trap from ceiling, connecting U/S pipes etc and any obstruction to water supply requiring plumbing work and carry out minor repairs in the area of Piru Vihar in the AOR of AGE B/R-III complete all as specified and directed..In case of no water complaint ,to rectify it, work shall be executed at any floor in shaft of building upto 9th storey,therefore the provision for safety belt has to be made by the contractor himself. | 400.00 | Each Job |
| 5 | Attending day to day complaints of carpentary work (wooden/steel/aluminium) iron/aluminium mongery, palmet box, door springs, rolling shutters, venetion blinds etc requiring carpentry work and carrying out minor repairs such like tighting of screws/nails easening of joinery door spring etc in the area of Piru Vihar in the AOR of AGE B/R-III . complete all as specified and directed.
Note :
(i) The complains shall be attended & defects shall be rectified within 08 hrs i.e from 0900 hrs to 1700 hrs excluding sunday & gazetted holiday , commencing from date and time of notifying the complaint slip failing which a penalty @ Rs. 120/-per complaint per day (08 hrs) shall be leived on/imposed on the contractor and recovery shall be made from his dues. Any item/material which are required to be replaced shall be supplied by the Department other than those mentioned in 'S&F' items.. However labour charges for items of 'M&L' , 'S&F' and 'in repair' shall be included in respective item.
(ii) In addition above Contractor shall arrange suitable T&P such as (screws/nails, plugs, grease,putty welding rods & portable welding machine drill machine & bid) etc including necessary form work/scaffolding and safety measure to make it functionalncl all as specified and directed.
(iii) The above aspect shall be deemed to be included in the quoted rate of this item.
(iv) Contractor or his rep will report daily at complaint cell for collection of complaints from the concerned JE's Incharge, in case after checking & attending the defects, if it is not possible to rectify the defects within 08 hrs, the facts shall be brought to the notice of Egr in charge by the contractor/ his rep immediately. If Engr in charge is satisfied with contractor's view, no recovery will be made on this account. The work shall be executed upto 9 storey bldg. | 3000.00 | Each Job |
