| 1 | Note :
1. Contractor should deploy data entry operator to print the complaint slip from complaint cell daily at 8:30 AM to 5:30PM with necessary stationery take printout of jobcards
2. All complaints to be rectified in time. The delay in rectification of complaint more than specified the penality will be levied@ Rs 500.00 per complaint
(a) Item No 1 to 6, 38, 50 & 54 should be completed in 24 hours
(b) Item No 7 to 37, 51 to 53 and 55 to 162 complaint should be completed in 14 days
3. In case of any urgent nature plumbing/carpenter/mason complete after 1700 hrs same shall also be attended to and nothing extra shall be admisible on this account
4.All complaints related to sanitary fitting /plumbing fitting/builders hardware, material to be purchased as per approved make and kept in store in case of complaint immidiately to be attend.
5. The type of complaint will be decided by Engr-in-charge if contractor is not agreeing to the decision of Engr-in-charge the same shall be refferd to the accepting oficer whose decision shall be final, binding and conclusive. | | |
| 2 | Attending complaints such as leakage and other petty repairs including providing and replacing minor items and ensuring proper and trouble free functioning of Pillar taps,sink cock etc of any description or size, complete all as specified and directed by Engineer-in-Charge.
Note:-
(a) Rectificatin of leakage by replacing tap washers, spindle, tightening the handle/knob/nuts/screws, tightning loosely fitted tap, replacement of thread seal tape/cotton thread, removing any blockage from tap or PVC connection pipe, tightning PVC connection pipe etc will be treated as minor / petty repairs.
(b) Tap washers, spindle, washers for PVC connection pipe, nut/screw, thread seal tape/cotton thread, shellac, solvent cement etc shall be treated as miror items which shall be provided by the contractor as required with out extra cost. Quoted rate shall be deemed to be inclusive of same.
| 100.00 | Each Job |
| 3 | Attending complaints such as non functioning of flushing cistern, leakage and other petty repairs including providing and replacing minor items and ensuring proper and trouble free functioning of low/high level flushing cistern complete all as specified and directed by Engineer-in-Charge.
Note :
(a) Rectificatin of leakage by changing siphon ,replacing washers of PVC connection, tightning the handle/knob/nuts/screws, tightning loosely fitted float or ball, removing, cleaning and refixing of siphon, replacement of thread seal tape/cotton thread, removing any blockage from inlet/out let mouth or from PVC connection pipe, tightning PVC connection pipe, fixing of flush pipe and cone, handle, brackets etc will be treated as minor / petty repairs.
(b) Washers for PVC connection pipe, nut/screw, thread seal tape/cotton thread, shellac, solvent cement, M seal etc shall be treated as miror items which shall be provided by the contractor as required with out extra cost. Quoted rate shall be deemed to be inclusive of same.
| 80.00 | Each Job |
| 4 | Attending complaints and carrying out Petty/minor repairs to joinery and builders hardwares, such as easing/adjusting of shutters of any type or size, re-fixing of wire mesh, cub board shutters/shelves, easing/adjusting/refixing of hinges, tower bolts, handles, stoppers, sliding bolts / locks, magic eye, hook and eyes, hasp and staples, etc, of any type and size, and ensuring proper and trouble free functioning, including providing and replacing minor items complete all as specified and directed by Engineer-in-Charge.
Note:-
(a) Easing/adjusting of shutters and builders hardwares, tightning the handle/knob/nuts/screws, oiling/greasing of builders hardwares etc will be treated as minor / petty repairs.
(b) Screws, nails, adhesives etc shall be treated as miror items which shall be provided by the contractor as required with out extra cost. Quoted rate shall be deemed to be inclusive of same.
| 350.00 | Each Job |
| 5 | M&L for repairs to plaster in wall/floor and ceiling using CM 1:4 incl preparing the patch surface by cutting out to nearest regular shape, removing loose particles, and cleaning the surface, applying neat cement slurry as required,including finishing the patch even and smooth without using extra cement and to match with existing surface , patches area n exc 2.00 Sqm each patch and removal of rubbish off the premises complete all as specified and as directed.
Note:-
(a) Necessary scafolding, Curing for specified period and leaving the site neat and clean shall be deemed to be included in quoted rate.
| 60.00 | Each Job |
