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| Tender ID | 5937791 |
|---|---|
| Organisation Name | Municipal Corporation |
| Tender Brief | Corrigendum : Annual Rate Contract For Call Center Management Of Vmc On 24x7 Basis For 1 Year |
| Last Date For Submission | 17th Nov, 2026 |
| Opening Date | Refer to Documents |
| Document Cost | 10000.00 |
|---|---|
| EMD | 218000.00 |
| Estimated Cost | 10899600.00 |
| City | Vadodara |
|---|---|
| State | Gujarat |
| # | Item | Qty | Units |
|---|---|---|---|
| 1 | 247 Call Center Management of VMC including complete setup at Bidder's Premises consisting of Software (including all kind of reports), Hardware, CRM/Call Center Application, PRI/SIP Lines, Headsets, Servers (Backup Management, Network Equipment, Firewall, Internet Connectivity, SMS & SMS Integration, Power Backup, Recording System, Reporting, Security, Licenses, and all other infrastructure required for successful operation. (Inclusive of GST and all applicable taxes.) Rate shall be quoted for the entire contract period of 1 Year. it includes software developer for change request (Inclusive of GST and all applicable taxes.) | 1.000 | Job |
| 2 | Deployment of Call Center Agents / Executives (247 Operations) including All with Uniform, statutory compliances, and all other charges. Rate shall be quoted per resource for the entire contract period of 1 Year. In Bidder premises (Inclusive of GST and all applicable taxes.) | 30.000 | Per Reference |
| 3 | Deployment of Call Center Agents / Executives (247 Operations) including All with Uniform, statutory compliances, and all other charges. Rate shall be quoted per resource for the entire contract period of 1 Year. In VMC premises(Inclusive of GST and all applicable taxes.) | 30.000 | Per Reference |
| 4 | Supervisor for monitoring purpose | 1.000 | Per Reference |
28 Days Left